1. Return, Refund and Exchange Eligibility
All items sold are non-refundable and non-exchangeable, except in the following circumstances:
- The wrong item was sent by the merchant.
- The item received does not match the specifications, description, features, or other information stated on the website.
- The item received is spoiled, damaged, or defective upon delivery.
- The delivery exceeds the delivery timeline stated in the company’s Shipping Policy.
2. Required Evidence
To request a return or refund, customers must provide the following evidence:
- A clear and continuous unboxing video showing the parcel before it is opened, including the shipping label, packaging, and item received.
- A clear video showing the first use of the item, where applicable.
- Relevant photographs, order details, or any other supporting documents requested by the company.
3. Request Submission
All return and refund requests must be submitted via mh_five@outlook.com within 24 hours of receiving the item.
Requests submitted after the 24-hour period, or requests that do not include the required evidence stated above, will not be accepted.